Privacy Policy
Privacy Policy
Greetings from EcoGlow! We are excited to discuss our goal of offering premium, eco-friendly cosmetics. You accept the following Terms of Service and Privacy Policy by using our website or buying our items. Please pay close attention.
An online store for natural and eco-friendly skincare and cosmetics is offered by EcoGlow LLC ("EcoGlow", "we", "us", or "our"). Our services are provided via our website (the "Site"), which is run on Shopify and has integrations with several third-party marketing and analytics platforms.
Your use of our site, including browsing, purchasing, creating an account, and taking part in our subscription boxes or loyalty programs, is governed by these terms.
To register for an account or make a purchase, you must be at least eighteen years old. You promise to give honest, accurate, and up-to-date information when you register, and to keep it that way. The confidentiality of your account credentials is your responsibility.
When you place an order or subscribe to our monthly box, you agree to pay all applicable fees, including taxes and shipping. We may contact you regarding your orders via email or SMS alerts.
Subscriptions auto-renew unless canceled before your renewal date. You can manage or cancel your subscription through your account dashboard.
Intellectual Property
EcoGlow or its content providers own all of the text, photos, videos, logos, and graphic elements on our site, and they are all protected by the relevant intellectual property laws. Our material cannot be used or reproduced without our prior written consent.
5. Content Created by Users
You give us a non-exclusive, global, royalty-free license to use, copy, and distribute your reviews, photos, and other content for operational and promotional reasons.
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6. Prohibited Uses
You are not permitted to violate the rights of others, use our site for unlawful purposes, or tamper with our systems. Accounts that break these rules may be suspended or terminated at our discretion.
7. Privacy Policy
Information We Collect
We gather data when you:
• Make a purchase (transaction information, payment method via Stripe/PayPal) • Create an account (name, email, shipping/billing address, preferences)
• Join loyalty programs or newsletters.
Engage with us via customer service or social media; explore our website (IP address, device kind, browser type, usage data)
Cookies & Tracking:
To remember your choices, track traffic, and show you relevant advertisements—including retargeting through Instagram and TikTok—we employ cookies and related technologies. To learn more about user activity, we also employ Google Analytics and Hotjar.
How We Use Your Information
We process and fulfill your products and offer customer service using the information you provide.
Enhance our website, goods, and services; send newsletters and promotional offers; run marketing campaigns and assess their success; personalize your shopping experience and provide product recommendations; Oversee subscription services and loyalty programs.
Sharing Your Information
We may give your information to reputable service providers who help us with email marketing (Klaviyo) and payment processing (Stripe, PayPal).
Legal and compliance counsel; logistics and fulfillment partners; website analytics (Google Analytics, Hotjar);
Your personal information is never sold to outside parties by us.
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Your Rights & Choices
You may be able to: • Click "unsubscribe" in our emails to stop receiving our emails; or • Access, update, or remove your personal information, depending on where you live.
• Request a copy of the data we have on file for you; • Modify cookie settings in your browser
Please send an email to [privacy@ecoglow.com] to exercise these rights.
Data Security
We use PCI-compliant payment processing, SSL encryption, secure servers through Shopify, and other industry-standard security procedures to safeguard your data. We cannot, however, provide complete security because no system is 100% safe.
International Data Transfers
Your information may be moved to and processed in the United States, where our servers are situated, if you are visiting our site from outside of North America.
Retention
For the duration required to deliver services, fulfill legal requirements, and settle disputes, we keep your personal information on file.
Children’s Privacy
Children under the age of thirteen should not use our site, and we do not intentionally gather information from them. Please get in touch with us so we can remove any data you think a youngster may have given us.
8. Modifications to Terms & Privacy Policy
These Terms and this Privacy Policy may be updated from time to time by us. The "Effective Date" will be updated, and any changes will be noted on this page. We will send you an email or post a noticeable notice on our website if there are any significant changes.
9. Limitation of Liability
EcoGlow disclaims all liability for indirect, incidental, special, or consequential damages resulting from your use of the Site or its products, to the maximum extent allowed by law. The most we can be held accountable for is the price you paid for the relevant good or service.
10. Indemnification
In the event that you misuse our site or violate these terms, you undertake to pay and hold harmless EcoGlow and its affiliates from any claims, damages, or costs.
11. Governing Law
Notwithstanding issues of conflict of law, the laws of the State of [Your State] shall govern these Terms.
12. Contact Information
If you have any inquiries concerning these terms or our privacy statement, please get in touch with us at:
Email: ecoglow.com/support
EcoGlow LLC's address is [Business Address], [City, State, Zip].
· Appendix: Particular Monitoring & Promotion Strategies
Regarding our data practices related to marketing and sales, we wish to be completely open and honest:
· Email Marketing & SMS Alerts: We gather your phone number and email address in order to offer you promotional content (new products, exclusive deals) and transactional communications (order updates). Unsubscribing is possible at any moment.
· Loyalty Program: To provide tailored incentives, your past purchases and engagement metrics are monitored.
- Retargeting Ads: We install cookies on your device to show you ads on other platforms after you visit our Site.
- Behavioral Analytics: To enhance the user experience, we monitor mouse movements, page views, click patterns, and scroll depth using Hotjar and Google Analytics.
- Affiliate & Influencer Marketing: To strengthen our collaborations and gauge the effectiveness of our marketing, we might gather information on whose influencer or affiliate link brought you to us.
Final Acknowledgment
You attest that you have read, comprehended, and accepted these Terms of Service and Privacy Policy by using our site going forward.
References
• Terms of Service & Privacy Policy for Herbivore Botanicals
• A more transparent terms of use and privacy policy
• The Honest Company's privacy policy
